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Trainer

0.00 to 5.00 Years   Kolkata   11 Dec, 2020
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaTraining & Development
EmploymentTypeFull-time

Job Description

Job Responsibilities

  • Create a training calendar and beat plan on the basis of training need identification
  • Train retail team on product selling and customer experience management
  • Ensure implementation of training guidelines at stores
  • Travel to the stores to train the CROs and conduct training need analysis resulting in increase of sales
  • Monitor, review and drive performance of CROs
  • Drive training and certification targets for new and existing store staff
  • Identify gaps & create solutions to improve the induction & output of store staff
, What specific skills and traits should this person possess Skills Required
  • Strong communication & interpersonal skills
  • CS process training
  • Device familiarity
  • Selling skills training
  • Familiarity with mobile technology landscape
Education
  • MBA / Graduate
Work Experience
  • 3-5 years of training experience

Keyskills :
training need analysisneed analysismobile technologycustomer experienceretailstoresmobileoutputsellingtraininganalysisperformancecommunication

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