Junior Executive- Sales & Services

Job Description

# Junior Executive- Sales & Services**Job Code:** MGD2039**Designation:** Junior Executive- Sales & Services**Business Vertical:** Malabar Gold & Diamonds## Job Summary ### Primary ResponsibilitiesSales and Customer -:* Responsible to achieve the individual sales target and execute the companys strategies to enhance the stores profit.* Greet and receive customers in a welcoming manner, engage with them to understand their requirements.* Direct customers by escorting them to counters, introducing various products, and influencing customers buying decisions.* Drive sales through the engagement of customers through suggestive selling by building their confidence.* Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximize customer reach.* Perform priority selling in case of aged stock to minimize the same by keeping customer satisfaction intact.* Perform cross-selling/cross-promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.* Understand & handle queries and complaints of the customer and address them with the right solution.* Provide excellent customer service, educate customers on benefits Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.* Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.* Receive customer returns after purchase and Old Gold by cross-checking the terms and conditions and performing the necessary quality checks.* Gather feedback from customers or prospects and share it with the Manager for business improvement.* Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.* Check for accuracy of the product details, weight, invoice after the sale to provide the customer with the right product and its details.### Schemes-:* Inform the customers on special offers and take steps to enroll maximum customers in various schemes.* Support customers in the scheme opening process and help with customer purchase against scheme balance* Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.### Customer Order Management* Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software to ensure on-time delivery.### Stock-:* Count & tally the stock daily and record the opening stock and closing stock in the section allotted.* Transfer the stock to the locker daily and ensure that ornaments are handled with care.* Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.### Work area & Display-:* Execute all visual merchandising guidelines with respect to the display and presentation of products within the store and maintain the quality and freshness of the same* Ensure the safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors.### Marketing -:* Generate customer leads and increase customer footfall.* Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.* Support the in-store team in event management and product exhibitions to engage the target audience and deliver the events messaging.* Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest market trends.* Assist in BTL marketing.### Internal process-:* Adhere to the company grooming standards and exhibit professionalism in appearance, behavior, and interactions with customers and team members.* Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store.* Prepare reports of sales data and submit them to Senior Management as and when required.### People development-:* Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.* Continuously strive for self-development by actively seeking opportunities for growth.* Ensure adherence to timelines for completion of the performance appraisal for self.* Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.**Functional Area:** Retail Sales**Location:** Latur**State:** MAHARASHTRA**Country:** INDIA**Educational Qualification:** HSC**Age:** Below 30**Experience:** 2 to 3 Years**Salary Range:** As per industry standards (INR)

Keyskills :
sales customer service cross selling customer queries stock management training needs performance appraisal training programs