Senior Executive- Sales & Services

Job Description

: Senior Executive- Sales & Services

• Job Code: MGD2041
• Designation: Senior Executive- Sales & Services
• Business Vertical: Malabar Gold & Diamonds

Job Summary:

• Primary Responsibilities:

Sales and Customer:

• Responsible for achieving individual sales targets and executing company strategies to enhance store profit.
• Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
• Direct customers by escorting them to counters, introducing various products, and influencing customer buying decisions.
• Drive sales through engaging customers via suggestive selling to build their confidence.
• Conduct remote selling activities (sales through video calls, etc.) as requested by superiors to maximize customer reach.
• Perform priority selling for aged stock to minimize it while keeping customer satisfaction intact.
• Conduct cross selling/cross promotion to HNI Customers by introducing them to all product categories.
• Handle customer queries and complaints with the right solutions.
• Provide excellent customer service, educate customers on product details to ensure customer satisfaction.
• Pack products in front of CCTV camera for online orders to maintain security protocol.
• Receive customer returns and Old Gold by performing necessary quality checks.
• Gather feedback from customers/prospects and share with Manager for business improvement.
• Ensure accurate entry of customer details after purchase for maintaining an accurate customer database.
• Check accuracy of product details, weight, invoice after sale to provide correct product information.

Schemes:

• Inform customers about special offers and enroll them in various schemes.
• Support customers in scheme opening process and help with customer purchase against scheme balance.

Customer Order Management:

• Coordinate order placement of customer orders to respective SCM/MBMG via OMS software for on-time delivery.

Stock:

• Count & tally stock daily, record opening and closing stock, transfer stock to locker daily.
• Report sold stock to section head for inventory maintenance; ensure timely stock replenishment.

Work area & Display:

• Execute visual merchandising guidelines for product display, maintain quality and freshness.
• Ensure safety of jewellery displayed and promptly communicate any incidents to superiors.

Marketing:

• Generate customer leads, increase customer footfall.
• Invite customers to visit the Store during product exhibitions, events, etc.
• Support in-store team in event management and product exhibitions.
• Build awareness of competitors products and services, update product knowledge, inform superiors about market trends.
• Assist in BTL marketing.

Internal process:

• Adhere to company grooming standards, exhibit professionalism in appearance and behavior.
• Ensure adherence to SOPs and cost-effective practices in the store.
• Prepare sales data reports and submit to Senior Management as required.

People development:

• Acquire knowledge in all store sections.
• Continuously seek self-development opportunities.
• Ensure adherence to timelines for performance appraisal completion.
• Identify training needs and complete mandatory training programs/certifications.
• Functional Area: Retail Sales
• Location: Latur, Maharashtra, India
• Educational Qualification: HSC
• Age: Below 35
• Experience: 6 to 8 Years
• Salary Range: As per industry standards (INR)

Keyskills :
sales target achievement customer engagement cross selling customer service stock management training needs performance appraisal training programs