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Customer Support Associate

Fresher   Ludhiana, Punjab   05 Dec, 2025
Reliance Retail
Job LocationLudhiana, Punjab
EducationNot Mentioned
SalaryNot Disclosed
IndustryRetail
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a Junior Customer Support Associate at Reliance Retail in Ludhiana, your main responsibility will be to ensure a superior consumer experience by handling customer queries and enhancing satisfaction across various channels. With 1 to 3 years of customer-facing experience, you will play a key role in maintaining the companys service excellence as it expands its retail presence.Key Responsibilities:- Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.- Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.- Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.- Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.- Maintain accurate customer records using digital tools for efficient data management and future reference.- Support the sales team by cross-checking product information and assisting during high demand periods as required.- Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.- Contribute to company growth by identifying potential service improvements and providing valuable customer insights.Qualifications Required:- Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.- Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.- Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.- Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.- Knowledge and experience in backend operations for effective coordination of internal processes and order management.- Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.- Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.- BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.,

Keyskills :
Customer ExperienceCustomer Support

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