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Area Service In-Charge A ( 81618348 )

6.00 to 10.00 Years   Ludhiana (Punjab)   02 May, 2025
Reliance Jio Infocomm Limited
Job LocationLudhiana (Punjab)
EducationBE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

Posted Date:19 Dec 2024Function/Business Area:Customer ServiceLocation:LudhianaJob Responsibilities:

  1. Resource Planning, Recruitment and Deployment
  2. Partner Lifecycle management
  3. Ensure onboarding quality
  4. Take accountability of service deliverables
  5. Ensure adequate manpower availability
  6. Monitor daily performance
  7. Motivate team and provide proper training
  8. Visit partners, markets as required
  9. Gather customer feedback
  10. Mentor and counsel manpower
  11. Motivate partners for timely targets
  12. Handle escalations and ensure satisfaction
  13. Coordinate with Sales, Service, Network, Finance teams
  14. Participate in various Business Activities as required
Education Requirement:Diploma / B.E / B.Tech (Preferred)Experience Requirement:6 - 10 years in After Sales ServiceSkills & Competencies:A. Soft skills:
  1. Relationship management
  2. Delegation skills
  3. Team management
  4. Diversity management
  5. Problem Solving skills
B. Functional skills:
  1. Experience in area/zone for DTH Industry / Device Operations
  2. Geography knowledge
  3. Domain knowledge of DTH / Cable / Telecom / Devices
  4. Understanding of business training requirements
Please update your profile and upload resume to apply.

Keyskills :
relationship management team management problem solving dth industry expertise training requirements understanding resource planning soft skillsrecruitment

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