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Front Office Executive-3

1.00 to 3.00 Years   Ludhiana (Punjab)   29 Jan, 2025
JLL
Job LocationLudhiana (Punjab)
EducationME/ M.Tech./ MS (Engg/ Sciences)BHM (Hotel Management)
SalaryAs per Industry Standards
IndustryOthers - other Industry
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Concierge ExecutiveProperty and Asset ManagementWhat this Job InvolvesYou will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests/tenants by maintaining strong public relations and taking feedback/suggestions. You will also be responsible for:

  • Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint and sharing the feedback points with the team for improvement of services.
  • Maintaining a hospitality outlook and always looking presentable.
  • Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
  • Taking daily rounds of the premises and reporting any lapses/observations to the relevant team.
  • Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
  • Responding to emergency situations (as per JLL policies) and contacting the proper authorities when needed.
  • Being familiar with lost and found procedures.
  • Nominating and attending the training programs at site/JLL office.
  • Addressing concerns through daily checking of mails for priority requests.
  • Receiving calls and emails from clients.
  • Ensuring closure of complaints by proper communication to stakeholders.
  • Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboards, etc.
  • Updating the handover/takeover register before the end of shift for all completed/pending tasks.
  • Managing and participating in events, overlooking general maintenance and guest handling.
Site Details:You will be working on the Brookfield Portfolio, which is a Commercial Property, located at Ludhiana.Site Dynamics:Work Schedule: Site team: e.g., Property Manager2 Other details if anyReporting: You will be directly reporting to the Property Manager as per site.Sound like you Here is what were looking for:Meticulous and Being AnalyticalYou must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions, or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.Qualifications
  • You need to have a relevant educational background in hospitality with a minimum of 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
  • Good Communication skills with fluency in English and Hindi language is a must.
  • Willingness to work in flexible shifts, weekends, and holidays is an added advantage.
  • Basic understanding of operating computers, mobile applications, and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.
What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.Apply today!Location: On-site Ludhiana, PBIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal

Keyskills :
customer service public relations complaint resolution communication skillsinventory management training programs recruitment process processing

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