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Client Support Executive

Fresher   Madurai, Tamil Nadu   05 Dec, 2025
Syngrid Technologies Pte Ltd
Job LocationMadurai, Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Client Support Executive at our company in Madurai, Tamil Nadu, your role is vital in maintaining strong client relationships and ensuring high levels of customer satisfaction. Your 2 years of experience in a non-IT environment have honed your excellent communication, problem-solving, and relationship-building skills.Key Responsibilities:- Customer Interaction: Be the primary point of contact for clients via phone, email, and chat, addressing inquiries and providing accurate information about products, services, or policies.- Issue Resolution: Handle customer complaints and concerns efficiently and empathetically, escalating complex issues to senior staff or relevant departments for timely and effective resolution.- Client Onboarding & Education: Assist new clients with setup, documentation, and orientation to ensure a smooth transition.- Record Management: Maintain detailed and accurate records of client interactions, transactions, and issue resolutions using the companys CRM or internal systems.- Proactive Engagement: Follow up with clients to ensure satisfaction with the service provided, fostering long-term loyalty and trust.- Team Collaboration: Collaborate with internal teams to provide a seamless customer experience and relay valuable client feedback for process improvement.- Process Adherence: Ensure all support activities adhere to defined SOPs, quality standards, and company policies.Qualifications Required:- Bachelors Degree in any discipline.- Minimum 2 years of professional experience in a customer-facing role outside of the IT sector.- Excellent verbal and written communication skills in English, with strong proficiency in Tamil being mandatory for the Madurai location.Key Competencies and Skills:- Exceptional Communication: Clear, concise, and professional communication style with the ability to adjust tone based on customer sentiment.- Empathy and Patience: Genuine desire to understand and address client needs, demonstrating patience, especially with frustrated customers.- Problem-Solving: Strong analytical and critical thinking skills to identify root causes of issues and propose effective solutions.- Time Management & Organization: Proven ability to manage a high volume of inquiries, prioritize tasks, and maintain accurate documentation.- Adaptability: Quick learner about new products/services and adaptable to changes in processes or company policy.- Basic Technical Proficiency: Working knowledge of MS Office (Word, Excel) and familiarity with or willingness to learn CRM software (e.g., Zoho, Salesforce).This is a full-time, permanent position with benefits including Provident Fund. Your work location will be in person.,

Keyskills :
Customer InteractionIssue ResolutionTeam CollaborationAdaptabilityClient OnboardingEducationRecord ManagementProactive EngagementProcess AdherenceExceptional CommunicationEmpathyPatienceProblemSolvingTime ManagementOrganization

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