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Customer Support Executive/Lead

5.00 to 9.00 Years Madurai,Other Tamil Nadu 19 Oct, 2024

Job Location	Madurai,Other Tamil Nadu
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Position titleCustomer Support Executive/LeadDescriptionRole : Customer Support Executive/Lead | InnomaintLocation : Madurai (Accommodation can be provided by the company)Experience: 5-7 YrsSkills: Customer Support, SaaS & Hindi is added advantagePosition Summary:ResponsibilitiesJob Responsibilities: Manage large amount of customers incoming phone calls. Identify and assess customers need to achieve satisfaction. Handle customer complaints and provide appropriate solutions. Ability to multi-task, prioritize and manage time effectively. Guiding the team to move to the next level. Familiar in CRM tools. Provide accurate, valid and complete information by using the right methods/tools. Professional in communicating in English to handle abroad clients. Communicate in Hindi language (mandatory).Qualifications Clear and professional communication. User manual preparation. Managing a team of representatives. User guide videos preparation. Respond to customers calls and emails. Product demo videos preparation. Renewal Follow-ups. Problem solving. Product training. Data Configuration. CRM Tools Language (English, Hindi)Contactshidden_emailHiring organizationInnomaintEmployment TypeFull-timeJob LocationMaduraiDate postedOctober 3, 2024,

Keyskills :
Customer SupportSaaS

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Job Description

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