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Customer Support Lead - SaaS Product

5.00 to 9.00 Years Madurai,Other Tamil Nadu 19 Oct, 2024

Techmango Technology Services Private Limited

Job Location	Madurai,Other Tamil Nadu
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Product Details :InnoMaint is a cloud-based maintenance management software that serves to automate, organize & streamline all types of maintenance chores associated with your office equipment, assets of your customer or facilities, at large. Oversee the execution of the workforce from anywhere, at any time through web and mobile applications.For more details please go through the website https://www.innomaint.com/Find below the JD for the opening of Customer Support Lead - INNOMAINT____________________________________________________________________________________________________________________________Role : Customer Support Lead | InnomaintLocation : Madurai (Accommodation can be provided by the company)Experience: 5-7 YrsSkills: Customer Support, SaaS & Hindi is mandatoryPosition Summary:Job Responsibilities: Manage large amount of customers incoming phone calls. Identify and assess customers need to achieve satisfaction. Handle customer complaints and provide appropriate solutions. Ability to multi-task, prioritize and manage time effectively. Guiding the team to move to the next level. Familiar in CRM tools. Provide accurate, valid and complete information by using the right methods/tools. Professional in communicating in English to handle abroad clients. Communicate in Hindi language (mandatory).Primary Skills: Clear and professional communication. User manual preparation. Managing a team of representatives. User guide videos preparation. Respond to customers calls and emails. Product demo videos preparation. Renewal Follow-ups. Problem solving. Product training. Data Configuration. CRM Tools Language (English, Hindi)Secondary Skills: User manual preparation. User guide videos preparation. Product demo videos preparation.,

Keyskills :
Customer SupportSaaSHindiProblem solvingProduct trainingHindiClearprofessional communicationUser manual preparationManaging a team of representativesUser guide videos preparationRespond to customers callsemailsProduct demo videos preparation

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Customer Support Lead - SaaS Product

Job Description

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