hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Network Support Engineer (Tier 3)

Fresher   Madurai, Tamil Nadu   08 Aug, 2025
Sharpened Mind Tech & Solutions Private Limited
Job LocationMadurai, Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    You are a highly skilled Teams Voice Consultant (Tier 3 Support Operations) joining a growing technical operations team. In this critical support role, you will be responsible for managing advanced Microsoft Teams, SIP/VOIP, and telephony-related issues across a global client base.With a minimum of 3 years of hands-on experience in Tier 3 support and a total of 8 years overall experience in the voice/telecom domain, you possess a strong working knowledge of Microsoft Teams, Office 365, Skype for Business, Audiocodes/Ribbon SBCs, SIP/VOIP protocols, LAN/WAN networking, and migration experience from Cisco/Avaya to Microsoft Teams DR (voice).Your key responsibilities include providing 3rd line support for customers and resellers via email and phone, acting as a subject matter expert in Microsoft Teams and SBC deployment, monitoring systems using tools like OVOC and SolarWinds, handling complex escalations from Tier 1 and Tier 2 support, using Incident Management Systems to track and resolve issues, working with stakeholders to understand requirements, design solutions, and execute deliverables, planning and managing personal ticket queues while meeting SLAs, delivering training and support internally and externally, sharing technical knowledge with users and junior colleagues, being available for on-call 24x7 support when required, and proactively maintaining high service standards and client satisfaction.Preferred skills for this role include familiarity with Cisco CUCM and Avaya voice platforms, excellent troubleshooting and problem-solving skills, strong communication and documentation ability, and experience in project deployment and client onboarding.This is a full-time position based in Tamil Nadu with a CTC offered at 10.5 LPA. Join Sharpened Mind Tech & Solutions Pvt. Ltd., a fast-growing tech company focused on EdTech, enterprise tech solutions, and innovative talent development. Work on high-impact projects with a passionate, collaborative team. Apply by sending an email to hidden_email our website at https://sharpenedmindtechnologies.com/ for more information.,

Keyskills :
TroubleshootingCommunicationDocumentationClient onboardingMicrosoft TeamsSIPVOIPLANWAN networkingAudiocodesRibbon SBCsIncident Management SystemsCisco CUCMAvaya voice platformsProblemsolving

APPLY NOW

Network Support Engineer (Tier 3) Related Jobs

© 2019 Hireejobs All Rights Reserved