Deputy Area Manager - Debt Management Se...

Job Description

Job PurposeTo achieve the assigned branchs Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the ROs.
• To do timely allocation of the cases of the team members.
• Should be proficient in Excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counseling and grooming of his direct reportees to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
• Litigation & Case Management.
• Compliance & Risk Mitigation.
• Reporting & Documentation.

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the ROs.
• To do timely allocation of the cases of the team members.
• Should be proficient in Excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counseling and grooming of his direct reportees to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
• Litigation & Case Management.
• Compliance & Risk Mitigation.
• Reporting & Documentation.

Locations - BASIC SECTIONJob LevelGB03Job TitleDeputy Area Manager - Debt Management Services - SME, Unsecured Debt Management Services - Front End, SME Unsecured-SouthJob Location

• Country: India
• State: TAMIL NADU
• Region: South
• City: Madurai
• Location Name: Madurai
• Tier: Tier 2

Keyskills :
team management legal compliance debt recovery performance tracking excel proficiency collection vehicle finance debt management risk