Junior Executive - Sales & Services

Job Description

Junior Executive - Sales & ServicesJob Code MGD2115Designation Junior Executive - Sales & ServicesBusiness Vertical Malabar Gold & DiamondsJob Summary PRIMARY RESPONSIBILITIESSales and Customer:-* Responsible to achieve the individual sales target and execute the companys strategies to enhance the stores profit.* Greet and receive customers in a welcoming manner, engage with them to understand their requirements.* Direct customers by escorting them to counters, introducing various products, and influencing customers buying decisions.* Drive sales through the engagement of customers through suggestive selling by building their confidence.* Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.* Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.* Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.* Understand & handle queries and complaints of the customer and address them with the right solution.* Provide excellent customer service, educate customers on benefits Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.* Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.* Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.* Gather feedback from customers or prospects and share it with the Manager for business improvement.* Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.* Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.Schemes:-* Inform the customers on special offers and take steps to enroll maximum customers in various schemes.* Support customers in the scheme opening process and help with customer purchase against scheme balance* Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.Customer Order Management:-* Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery.Stock:-* Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.* Transfer the stock to the locker daily and ensure that ornaments are handled with care.* Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.Work area & Display :-* Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same* Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors.Marketing :-* Generate customer leads and increase customer footfall.* Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.* Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.* Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market.* Assist in BTL marketing.Functional Area Retail SalesLocation WakadState MaharashtraCountry INDIAEducational Qualification Graduation;Higher Secondary Education;HSCAge 21 - 30Experience 2 to 3 YearsSalary Range As per the Industry Standards (INR)

Keyskills :
sales target achievement customer engagement cross selling customer service stock management junior executive closing profit tally