Customer Care Executive

Job Description

Job Title: Customer Care Executive (Healthcare Support)Location: Mohali, Punjab (On-site)Department: Patient Support & CommunicationTiming - 10am - 7pm.Reporting To: Operations Head / HR ManagerEmployment Type: Full-timeAbout the CompanyWe are an upcoming company in the sexual health domain, building health-tech solutions for various sexual healthand wellness problems for men and women. Combining healthcare with technology, our vision is to become aplatform where patients with sexual health problems can find genuine and honest solutions, and to save them fromthe prevailing quackery in this domain.We dont know if what we are doing has been done before but were surely going to do it better.Come join us on this journey, and lets create change together!Role OverviewAs a Customer Care Executive, youll be the first point of contact for patients and clients reaching our HealthTechplatform. Your role is to assist patients with appointment bookings, service information, and follow-ups ensuringa professional, supportive, and patient-centric experience. This position is ideal for candidates who are empathetic,confident communicators, and passionate about making a difference in healthcare.Key Responsibilities1. Patient Communication & Support Handle inbound calls, WhatsApp messages, and emails from patients and clients. Listen carefully, understand patient needs, and connect them with the right healthcare specialist orservice. Share appointment details, confirmations, and reminders. Record every interaction accurately in the system or CRM.2. Coordination & Follow-Up Work closely with the Operations and Doctor Coordination Teams to ensure smooth scheduling andupdates. Follow up with patients after their consultation or booking for feedback and next steps. Escalate urgent or sensitive cases promptly to senior team members.3. Data & Record Maintenance Maintain patient details, call summaries, and follow-up records with high accuracy. Ensure confidentiality of all healthcare information as per company policy. Update daily call and communication logs.4. Service Quality & Experience Deliver every conversation with patience, politeness, and empathy. Get after service review from patients Aim for zero communication gaps and ensure all patient queries are resolved. Contribute ideas to improve the patient experience process.Qualifications & Experience Education: Any Graduate (Preferred: B.A, B.Com, BBA, or equivalent). Experience: Freshers and candidates with up to 2 years of experience in Customer Service / Telecalling /Reception / Healthcare Coordination can apply. Languages: Fluent in English and Hindi Computer Skills: Basic knowledge of Google Sheets, CRM, or WhatsApp Business.Skills & Competencies Strong communication and listening skills. Empathetic and patient-focused attitude. Basic computer literacy and multitasking ability. Willingness to learn healthcare processes. Professional tone, punctuality, and teamwork mindset.Compensation Salary: Competitive (based on communication skills and interview performance). Additional incentives for performance and service quality. Full training and onboarding provided.Why Join Us Gain exposure to healthcare operations and patient coordination. Learn professional communication, service management, and digital tools. Growth path to Team Lead, Coordinator, or Operations Executive roles. A respectful, collaborative, and learning-driven work environment. Opportunity to grow with the growth of the company for all the early joiners. Opportunity to learn as everything will be built from scratch.

Keyskills :
patient communicationsrecord maintenancecoordinationtelecalling