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Specialist I, Governance Risk and Compliance

4.00 to 6.00 Years Morocco (Morocco) 29 Apr, 2025

Job Location	Morocco (Morocco)
Education	BE/ B.Tech (Engineering)
Salary	As per Industry Standards
Industry	Telecom, IT-Hardware/Networking
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Job Title:Specialist I, Governance Risk and ComplianceWere Concentrix. A new breed of tech company Human-centered. Tech-powered. Intelligence-fueled.We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.Our game-changers:

Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in todays hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of CX.The RoleJoin Our Team as a Governance, Risk and Compliance Specialist. As a Governance, Risk and Compliance Specialist, you will be responsible for managing the day-to-day security operations for the designated Client Program. Your primary focus will be ensuring continuous compliance with all relevant security standards, client requirements, and the proactive management of risks. In this role, you will develop and implement strategies to identify and mitigate risks by establishing robust monitoring and auditing systems. You will assess security data related to personnel, promote staff awareness, conduct assurance tests, and provide support for both internal and external audits.Responsibilities

Managing risk management and IT security by reviewing and updating risk registers, developing frameworks, and conducting security assessments with actionable recommendations.
Assist in the design and implementation of control processes for Asset Management and client identity management.
Lead proactive audits and mitigation efforts to detect and minimize risks related to metric manipulation, data incidents, and fraud.
Support Client Escalation reviews, including compliance matters, validating incidents, and assisting with investigations as needed.
Evaluate IT security setups, offering strategic recommendations to enhance both business and client security.
Standardize control processes across all delivery locations, ensuring consistent application and compliance with Client Security requirements.
Conduct periodic checks and provide governance on security controls as per contractual obligations.
Handle and respond to client audits, reviews, and assessments with a time-bound, structured approach to ensure compliance and satisfaction.

Requirements

4 to 6 years of experience working in risk and compliance management, internal security controls, security assessments, internal or external audit, or incident investigations.
Advanced English proficiency (B2 ).
Experience in a contact center environment working in quality, security compliance, or delivery is strongly preferred.
Capability to lead internal and external audits for the program.
Experience implementing and maintaining security practices in a production environment, particularly handling sensitive information in line with contact center security requirements.
Proven experience in conducting risk assessments, creating remediation plans, and driving them to closure.
Bachelors degree in Security or Information Technology preferred.
Prior experience conducting information security activities, including driving security awareness, asset management, and client identity management.
Ability to ensure and enhance compliance with customer security requirements.

Nice to have:

Industry accredited certifications like CISSP/CISA/CISM/CIPP/ISO 27001.
Familiarity with common frameworks and data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST, and law enforcement guidelines.

Location:MAR Marrakech - 70, Quartier Industriel Sidi GhanemLanguage Requirements:EnglishTime Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations - LocationMAR Marrakech - 70, Quartier Industriel Sidi Ghanem

Keyskills :
risk management it security compliance auditing security assessment incident response security compliance information technology dss cissp cisa technology infrastructure information security cism nist iso 27001 identity management data pri

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