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Communication Trainer

1.00 to 6.00 Years   Nagpur   02 Jan, 2024
Skywings Advisors Private Limited
Job LocationNagpur
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Primary Job Responsibilities:
    • Lead and direct the learning culture and vision in New hire batches
    • Develop/implement training programs for New hire agents .
    • Support the Learning manager by providing development to the on-site front line in order to deliver business objectives.
    • Manage training programs and the learning experience for adult learners in a site.
    • Support development programs.
    • Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.
    • Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.
    • Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.
    • Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.
    • Conduct most complex training classes.
    • Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness.
    • Identify skill and knowledge requirements for agents through analysis of data from multiple sources.
    • Develop standards for monitoring Agents/Advisors.
    • Ensure that feedback programs provide Agents/Advisors with guidance to correct problems.
    • Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate.
    • Actively pursue self-improvement opportunities.

Keyskills :
communication trainersoft skill trainer

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