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Collections Executive

1.00 to 3.00 Years Navi Mumbai,Mumbai City, Thane 28 Dec, 2024

Job Location	Navi Mumbai,Mumbai City, Thane
Education	Not Mentioned
Salary	Rs 50,000 - 2.0 Lakh/Yr
Industry	Financial Services
Functional Area	Customer Care ExecutiveCustomer Service (Domestic)
EmploymentType	Full-time

Job Description

We have open positions for Collection executiveThe location is ThaneCTC is 2.50lpa*Position Overview:* A collection telecaller is responsible for reaching out to customers to collect overdue payments while maintaining a positive relationship with them. The role involves ensuring timely recovery of debts in accordance with company policies and guidelines. *Key Skills and Competencies:*1. Strong communication and negotiation skills.2. Ability to remain calm under pressure and handle difficult conversations tactfully.3. Basic knowledge of finance and collection processes.4. Proficiency in using telecommunication tools and CRM software.5. A goal-oriented mindset with attention to detail. *Qualifications*:1. High school diploma or equivalent (Bachelors degree preferred).2. Previous experience in collections or customer service is a plus.3. Fluency in the local language (telegu) and proficiency in English are advantageous. *Key Responsibilities:*1. Customer Communication: Make outbound calls to customers with overdue payments and inform customers about their outstanding balances and payment deadlines.2. Negotiation and Payment Plans: * Negotiate payment arrangements or settlements as necessary, offer alternative payment solutions, and create repayment plans when required. Maintain record details of calls, payment commitments, and follow-up actions in the system.For more details, contact the below numberHR smita:hidden_mobile

Keyskills :
telugucollections strategycommunication skillscollectionsenglishsales strategycollections process

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