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Customer Care Expert

1.00 to 10.00 Years   Navi Mumbai, Mumbai CityMumbai City, Thane   03 Aug, 2026
Vibrantzz Management Services Hiring For International BPO
Job LocationNavi Mumbai, Mumbai CityMumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Experts. In this role, you will be responsible for delivering exceptional customer support, resolving queries efficiently, and ensuring a positive customer experience through effective communication and problem-solving.Key Responsibilities:
    • Handle customer enquiries via phone, email, or chat in a professional and timely manner.
    • Resolve customer issues while maintaining high service standards.
    • Provide accurate information about products, services, and company policies.
    • Identify customer needs and recommend suitable solutions.
    • Maintain detailed and accurate customer interaction records.
    • Meet quality, productivity, and customer satisfaction targets.
    • Collaborate with internal teams to ensure prompt issue resolution.
    • Build strong customer relationships through empathy and excellent communication.
    Requirements:
    • Excellent verbal and written communication skills in English.
    • Strong customer service and problem-solving abilities.
    • Ability to multitask and work in a fast-paced environment.
    • Basic computer knowledge and typing skills.
    • HSC/Graduate candidates are welcome.
    • Freshers and experienced candidates can apply.
    What We Offer:
    • Competitive salary with performance incentives.
    • 5-day working week (process dependent).
    • Career growth and learning opportunities.
    • Professional and supportive work environment.
    • Employee engagement activities and rewards.
    Contact- Shreya hidden_mobile/ hidden_email

Keyskills :
ahtcustomer serviceinternational bpovoice processkpi

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