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Customer Service Executive

1.00 to 10.00 Years   Navi Mumbai, Mumbai CityMumbai City, Thane   31 Aug, 2026
Career Values Hiring For Banking Sector
Job LocationNavi Mumbai, Mumbai CityMumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking
Functional AreaSales / BDPre-Sales
EmploymentTypeFull-time

Job Description

    • Handle inbound calls from customers regarding their accounts, banking products, and services.
    • Assist customers with their banking-related queries and requests.
    • Resolve customer complaints and issues professionally and within the required timelines.
    • Maintain customer satisfaction and follow defined service quality standards.
    • Follow all banking processes, policies, and audit guidelines.
    • Promote and cross-sell banking products such as Cards, Fixed Deposits, Loans, Insurance/TPP, and other banking products.
    • Accurately update all customer interactions and details in the CRM system.
    • Maintain proper documentation and ensure compliance with banking guidelines.
    Shift Timing: 8:00 AM to 8:00 PM Shift: Rotational Shift

Keyskills :
target-oriented approachactive listeningcross-sellingbanking process knowledgebanking knowledgeproblem-solvingcrm knowledge

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