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Customer Success Engineer

1.00 to 10.00 Years   Navi Mumbai, Mumbai CityMumbai City, Thane   07 Sep, 2026
DIGYUG LLP
Job LocationNavi Mumbai, Mumbai CityMumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaTechnical Support / HelpdeskCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Responsibilities:
    • Understand the customer environment and plot a roadmap for SIEM deployments.
    • Own end-to-end customer engagement from PoC through production SIEM deployment
    • Lead SIEM Proof of Concepts by defining PoC success criteria.
    • Architect log ingestion, normalization, correlation and alerting for enterprise SOC environments
    • Act as the primary technical advisor to CISOs, SOC leads and security architects.
    • Drive customer adoption by mapping security goals to actionable SIEM use-cases.
    • Manage all customer communication across onboarding, go-live and post-deployment phases.
    • Ensure customers achieve measurable security outcomes such as improved threat visibility and reduced MTTD/MTTR.
    • Coordinate internally with Product, Engineering and Support to resolve customer blockers.
    • Own escalations and ensure rapid resolution without transferring customer ownership.
    • Conduct periodic success reviews focused on value delivered.
    • Identify expansion opportunities based on customer security maturity.
    • Translate customer feedback into product and roadmap inputs.
    • Guide customers on best practices for SIEM tuning and data strategy.
    • Maintain executive-level relationships to ensure long-term retention and growth
    • Ensure highest possible CSAT ratings from customers.
    Requirements:
    • 4-5 years of experience in customer-facing technical roles such as Customer Success, Security Consulting, SIEM Engineering, or Technical Account Management.
    • Strong experience in deploying and operating security or observability platforms in enterprise environments.
    • Hands-on experience with Linux-based systems for application deployment, log collection, and troubleshooting.
    • Working knowledge of containerized environments (Docker, Kubernetes) in production setups.
    • Solid understanding of networking, security architectures, and enterprise IT environments.
    • Experience integrating with security and IT tools such as EDR, firewalls, cloud platforms, IAM,and log sources.
    • Prior exposure to SIEM platforms, SOC operations, or detection engineering is highly preferred.
    • Ability to translate technical implementations into business and security outcomes for customers.
    • Comfortable engaging with SOC leads, security architects, and executive stakeholders.

Keyskills :
customer supportsiemdockercustomer engagementkuberneteslinuxclient managementcyber security

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