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Customer Relationship Manager

Fresher   Navi Mumbai, Mumbai CityMumbai City, Thane   23 Sep, 2025
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationNavi Mumbai, Mumbai CityMumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities
    • Manage customer relationships through effective communication, empathy, and problem-solving skills.
    • Handle incoming calls from customers to resolve their queries and concerns in a timely manner.
    • Provide accurate information on products/services offered by the company to meet customer needs.
    • Identify opportunities to upsell/cross-sell relevant products/services based on customer requirements.
    • Escalate complex issues to senior team members or supervisors when necessary.
    Desired Candidate Profile
    • 0-4 years of experience in BPO voice process, customer handling, or related fields.
    • Excellent English language proficiency with good verbal and written communication skills.
    • Ability to work in a fast-paced environment with multiple priorities simultaneously.
    • Strong analytical skills for resolving customer complaints efficiently.
    THIS IS ON PAY-ROLL OPPORTUNITY WITH ICICI LOMBARD GENRAL INSURANCE COMPANYSKILLS REQUIRED :1. EXCELLENT COMMUNICATION IN ENGLISH2. GRADUATION MANDATORY3. GOOD THOUGHT PROCESS4. SHIFT TIMING : MALE : 7:00AM TO 12:30AM NIGHT SHIFTS (ANY 9.30 HRS SHIFT)FEMALE : 7:00AM TO 8:30PM (ANY 9.30 HRS SHIFT)5. WEEK-OFF : 5 DAYS WORKING 2 DAY ROTATIONAL OFF6. SALARY : AS PER THE YEARS OF EXPERIENCECONTACT :Sakshi Koli - hidden_mobile

Keyskills :
customer relationshipcustomer supportcustomer servicecustomer caretelecallingcsetelesalescsa

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