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Customer Relationship Manager

Fresher   Navi Mumbai   26 Oct, 2025
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job descriptionRoles and Responsibilities
    • Manage customer relationships through effective communication, empathy, and problem-solving skills.
    • Handle incoming calls from customers to resolve their queries and concerns in a timely manner.
    • Provide accurate information on products/services offered by the company to meet customer needs.
    • Identify opportunities to upsell/cross-sell relevant products/services based on customer requirements.
    • Escalate complex issues to senior team members or supervisors when necessary.
    Desired Candidate Profile
    • 0-4 years of experience in BPO voice process, customer handling, or related fields.
    • Excellent English language proficiency with good verbal and written communication skills.
    • Ability to work in a fast-paced environment with multiple priorities simultaneously.
    • Strong analytical skills for resolving customer complaints efficiently.
    WORK LOCATION:- VASHI, NAVI MUMBAITHIS IS ON PAY-ROLL OPPORTUNITY WITH ICICI LOMBARD GENRAL INSURANCE COMPANYSKILLS REQUIRED :1. EXCELLENT COMMUNICATION IN ENGLISH2. GRADUATION MANDATORY3. GOOD THOUGHT PROCESS4. DESIGNATION : CUSTOMER RELATIONSHIP MANAGER5. SHIFT TIMING : MALE : 7:00AM TO 12:30AM NIGHT SHIFTS (ANY 9.30 HRS SHIFT)FEMALE : 7:00AM TO 8:30PM (ANY 9.30 HRS SHIFT)6. WEEK-OFF : 5 DAYS WORKING 2 DAY ROTATIONAL OFF7. SALARY : AS PER THE YEARS OF EXPERIENCE8. AGE LIMIT : 30 AgeCONTACT : hidden_mobileRole:Customer Retention - Voice / BlendedIndustry Type:InsuranceDepartment:Customer Success Service & OperationsEmployment Type:Full Time, PermanentRole Category:Voice / BlendedEducationUG:Any Graduate

Keyskills :
customer servicebpo voiceinbound processvoice process

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