Team Leader Operations Healthcare Support Outbound Mumbai India

Job Description

Are you searching for team leader jobs in Navi Mumbai or leadership roles within call center healthcare support operations in Mumbai Maharashtra Fusion CX is hiring a Team Leader for a leading healthcare support process in Mumbai Maharashtra This customer service role is for a handson leader who can coach teams maintain quality and compliance and ensure excellent patient experience across outbound operations About the Role As a Team Leader Operations you will guide and motivate your team communicate goals and expectations conduct skill checks and meetings and ensure team adherence to quality and process guidelines You will also handle escalations support performance improvement and maintain high standards for patient interactions Key Responsibilities Provide coaching encouragement and performance guidance to team members Communicate team goals and identify areas for training or skill checks Answer team member questions help resolve problems and support guideline compliance Oversee team output to ensure quality accuracy and adherence to processes Conduct regular team meetings to share best practices and update expectations Ensure high patient satisfaction by effectively handling enquiries and complaints Note Responsibilities may evolve based on business needs Job Requirements Education Graduate Science background preferred Experience Minimum 2 years of documented experience as a Team Leader Strong verbal and written communication skills Proficiency in MS Office applications such as Word and Excel Ability to coach teams manage performance and handle escalations professionally Organized disciplined and capable of managing operations in a WFO environment Why Join Fusion CX Lead with impact in a patientfocused operations team Lead a dynamic team in a structured operations environment with clear performance outcomes Develop leadership coaching and quality management expertise Collaborate closely with operations and quality teams to enhance service delivery Grow your career within a peoplefocused performancedriven organization If you are exploring team leader jobs in Navi Mumbai or looking for call center leadership opportunities in Mumbai Maharashtra apply now and shape your career with Fusion CX Are you searching for team leader jobs in Navi Mumbai or leadership roles within call center healthcare support operations in Mumbai Maharashtra Fusion CX is hiring a Team Leader for a leading healthcare support process in Mumbai Maharashtra This customer service role is for a handson leader who can coach teams maintain quality and compliance and ensure excellent patient experience across outbound operations About the Role As a Team Leader Operations you will guide and motivate your team communicate goals and expectations conduct skill checks and meetings and ensure team adherence to quality and process guidelines You will also handle escalations support performance improvement and maintain high standards for patient interactions Key Responsibilities Provide coaching encouragement and performance guidance to team members Communicate team goals and identify areas for training or skill checks Answer team member questions help resolve problems and support guideline compliance Oversee team output to ensure quality accuracy and adherence to processes Conduct regular team meetings to share best practices and update expectations Ensure high patient satisfaction by effectively handling enquiries and complaints Note Responsibilities may evolve based on business needs Job Requirements Education Graduate Science background preferred Experience Minimum 2 years of documented experience as a Team Leader Strong verbal and written communication skills Proficiency in MS Office applications such as Word and Excel Ability to coach teams manage performance and handle escalations professionally Organized disciplined and capable of managing operations in a WFO environment Why Join Fusion CX Lead with impact in a patientfocused operations team Lead a dynamic team in a structured operations environment with clear performance outcomes Develop leadership coaching and quality management expertise Collaborate closely with operations and quality teams to enhance service delivery Grow your career within a peoplefocused performancedriven organization If you are exploring team leader jobs in Navi Mumbai or looking for call center leadership opportunities in Mumbai Maharashtra apply now and shape your career with Fusion CX .

Keyskills :
team leadershipcoachingquality managementcompliancepatient satisfactionperformance improvementcommunication skillsescalation handling