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Customer Retention Manager

0.00 to 4.00 Years   Navi Mumbai   12 Dec, 2024
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationNavi Mumbai
EducationNot Mentioned
Salary< Rs 50,000 - 2.0 Lakh/Yr
IndustryBFSI
Functional AreaCustomer Care Executive (Call Centre)Sales / BD
EmploymentTypeFull-time

Job Description

    Role & Responsibilities 1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the Lead request and action required. Processing each lead in accordance with IL standards.2. Provide/take relevant information and update the system/s accordingly. provide the relevant functional area with a clear and concise verbal summary of the situation and its priority. Provide the Customer with a clear explanation of Product .3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency4. Ability to Sales the Product.5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications6. Ability to achieve stretched Sales targets and able to manage the organization standards 7. Maintain Superior quality service by following organization standardsWork details
    • Rotational Shifts 7:00 Am to 8:30 Pm (Any 9:30 hrs shift)
    • 5 days working with 2 rotational week-offs (Saturday -Sunday is not fixed)
    Salary
    • Fresher:-1.75 LPA
    • Experience:- 2.5 LPA
    DetailsWalk in interview timings: 10:30 AM -4:00 PM

Keyskills :
bpo voicetelesalesoutbound sales

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