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CUSTOMER RETENTION MANAGER

0.00 to 3.00 Years   Navi Mumbai   16 Jan, 2025
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job descriptionRoles and Responsibilities
    • Manage customer retention through effective communication, issue resolution, and process improvements.
    • Identify and prioritize high-risk customers for retention efforts to minimize churn rates.
    • Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
    • Develop and implement strategies to increase renewal rates by identifying opportunities for upselling/cross-selling products/services.
    • Analyze data to track key performance indicators (KPIs) related to customer retention, such as churn rate, average tenure, etc.
    Desired Candidate Profile
    • 0-2 years of experience in BPO or call center environment with a focus on outbound sales or customer retention.
    • Strong understanding of Renewals process and Voice Processing skills are essential.
    • Ability to work effectively in an fast-paced environment with multiple priorities under tight deadlines.
    GRADUATE MANDATORYAGE LIMIT 30GOOD COMMUNICATION IN ENGLISHGOOD THOUGHT PROCESSSHOULD BE OKAY WITH 100% VOICE PROCESSDESIGNATION: CUSTOMER RETENTION MANAGARSHIFT TIMING : 10:00 AM TO 7:30 PMWEEK-OFF : 5 DAYS WORKING 2 DAYS OFFMEET : SIMRAN KAUR MAALMAIL ID : hidden_emailRole:General Insurance - OtherIndustry Type:InsuranceDepartment:BFSI,Investments & TradingEmployment Type:Full Time, PermanentRole Category:General Insurance

Keyskills :
bpo voicesalesvoice process

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