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Customer Service Associate

0.00 to 4.00 Years   Navi Mumbai   21 Dec, 2023
TALENTCO HR SERVICES LLP
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Shifts/Weekly Offs:Rotational shifts [Night shifts] & rostered weekly offs [6 Days working]Location: AiroliResponsibilities: Respond promptly and professionally to incoming customer queries/concerns on chat,by telephone, or by email. Maintain an updated knowledge of the organizations products, services, and customerservice policies Document customer interactions when necessary, compiling documents and forwardinginformation to interested parties Explain simply and clearly in response to customer questions and check for customerunderstanding and acceptance. Participate in training opportunities provided by the organization. Establish and maintain good rapport with customers by using positive language andanticipating their needsRequired Skills/Abilities: Must have own laptop with genuine Windows 10, iCore 3 /iCore 5 with 4 GB Ram orabove configuration. Must have a dedicated workspace at home to ensure no background noise for customerinteractions [Calls/Chats etc] Must have Internet speed of minimum 50 Mbps Good Quality Headset Power backup in case there are frequent power failuresEducation and Experience HSC / Graduation With excellent communication skills [Written and Spoken] Typing Speed - 30 WPM Accuracy 95%

Keyskills :
blended processms office

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