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Customer Service Executive

0.00 to 2.00 Years   Navi Mumbai, Thane   19 Jun, 2025
Conneqt Business Solutions Limited
Job LocationNavi Mumbai, Thane
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care ExecutiveCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    JOB DESCRIPTION:Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.Broad Responsibilities/ Major Deliverables:
    • Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
    • Listening to and understanding the customers requirements
    • Provide product / service details & benefits to Customers
    • Providing end to end solutions to the customer
    • Asking the correct questions probing and prompting the customer wherever required
    • Timely and accurate capturing all the information given by the customer
    • Timely follow up with Brands as per Escalation matrix till closure
    • Staying current with knowledge of products/ processes & services offered by the client
    • Ensure full adherence to all the quality parameters and SOP
    • Cooperate with other Team members, SMEs and Team
    Ensure 100% adherence to schedule
    • Escalating the call to the team leader / manager, wherever desirable
    • Handling irate / demanding customers where necessary, in a tactical manner

Keyskills :
outbound callingvoice processinbound processcommunication skills

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