hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Process Trainer (Inbound US Process)

1.00 to 10.00 Years   Navi Mumbai, Thane   16 Sep, 2026
Global Services
Job LocationNavi Mumbai, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    About the Role: We are seeking an experienced Process Trainer Inbound US Process to deliver training excellence and drive performance in our international voice operations.Key Responsibilities (KRA)
    • Conduct new hire and refresher training for inbound US process teams
    • Ensure smooth transition from training to production
    • Collaborate with operations and quality teams for performance improvement
    • Drive employee engagement and skill development
    Key Performance Indicators (KPI)
    • Training Effectiveness Posttraining assessment scores above 85%
    • Attrition Control Training batch attrition kept under 10%
    • Shrinkage Management Maintain shrinkage at 25% or lower
    • AHT (Average Handle Time) Ensure trainees achieve < 5.5 minutes AHT
    • CSAT (Customer Satisfaction) Maintain 85% scores posttraining
    • FCR (First Call Resolution) Achieve 75% resolution in first contact
    • SLA Compliance 80% calls answered within 20 seconds
    Requirements
    • Minimum 1 year experience as a Process Trainer in International Voice Process
    • Strong communication, facilitation, and coaching skills
    • Ability to manage training batches and performance metrics
    • Immediate joiners preferred
    Why Join Us Competitive salary & incentives Career growth in international BPO training Exposure to US process operations Dynamic work cultureApply Now Contact HR Sam directly:
    • Call/WhatsApp: hidden_mobile / hidden_mobile
    • Email: hidden_email | hidden_email

Keyskills :
tttcommunication skillsprocess trainingtnainbound us processcsat improvement

APPLY NOW

Process Trainer (Inbound US Process) Related Jobs

© 2019 Hireejobs All Rights Reserved