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Customer Service Executive

Fresher   Navi Mumbai, Mumbai CityMumbai City, Thane   19 Jun, 2026
Career Values
Job LocationNavi Mumbai, Mumbai CityMumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Banking ProfileHandling of inbound calls received from customers enquiring on their account, product or process related information. Service customers on their Banking related enquiries. To meet the Customer Satisfaction Parameters and meet the defined service standards. Satisfactorily resolve queries and complaints received from customers. Adherence to Phone Banking Process & Audit guidelines. Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, Card products, Fixed Deposits, other Liability products & other service related products. Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time.

Keyskills :
customer careinboundconvincing powercustomer service

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