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Customer Service Executive ( Location- Bhandup )

1.00 to 2.00 Years   Navi Mumbai,Mumbai City   23 Jan, 2025
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationNavi Mumbai,Mumbai City
EducationNot Mentioned
SalaryRs 50,000 - 3.0 Lakh/Yr
IndustryInsurance
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Service Executive JDJob description: Should be capable of handling calls (inbound & outbound) for long duration, on voice orvideo Should have genuine interest in addressing customers Queries, Requests and Complaints(QRC)and ensure to provide first time resolution Should be empathetic to customers QRC and have excellent probing and problem-solvingskills to handle irate customers Should be open to working in a rotational shift Should dedicate for continuous learning of products, processes and market Should bea team player and willing to help new and fellow CSRs to come up the curve Discuss action plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets Ability toexercise required independent judgement in dealing with situations, in adherence andaccordance with the company protocols Preferences will be given to candidates with experience in Insurance processRequirements: Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance orAccounting & Finance specialisation. Minimum 1year experience in BPO, preferably in customer support/ retention process inBFSI sector. Strong verbal/written communication skills along with active listening Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems Comfortable with rotational shiftsEmployment Full-timeLocation: Mulund

Keyskills :
accountingcustomerfinancetimebankingbpocommunicationinsuranceretentionsupportfocussetadaptabilitygraduatebfsiprocesstypes.alongspecialisation.listeningdifferentmulti-taskverbal/writtenexperienceabilitypreferablypersonalitymana

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