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Customer Support Representative

0.00 to 2.00 Years   Navi Mumbai   18 Nov, 2024
Innorenovate Solutions Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Title :-Customer Happiness ExecutiveDepartment:- Customer ServiceSkills:-Communication skillLocation:- Mumbai Andheri (Marol)Roles and Responsibilities1)Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers. 2)Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place. 3)Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool. 4)Follow up (Chat, Call and Email) with customers in case of pending / escalated issues. 5)Communicate clearly and effectively with customers.6)Deliver Outstanding Customer Experience to each and every Customer who has called in. 7)Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.8)Productivity - Number of chats handled, resolution time, first response time. Quality - CSAT, Quality score.Qualifications Graduate / Diploma (10 2 3 / 10 3)Years of ExperienceA minimum of 3-6 months experience in an Inbound Customer Service environment.Working modeRotational shiftInterviewFace to Face interview

Keyskills :
communication skillscustomer support

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