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Customer Support Representative

0.00 to 4.00 Years   Navi Mumbai,Mumbai City, Thane   21 Jan, 2025
Cyitech Search Interactive Solutions Private Limited
Job LocationNavi Mumbai,Mumbai City, Thane
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job Summary:We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. The role demands strong communication skills, problem-solving abilities, and the ability to handle multiple tasks efficiently.Key Responsibilities:
    • Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
    • Provide accurate information and assist customers with product or service-related issues.
    • Resolve customer complaints and concerns in a timely and effective manner, escalating complex issues when necessary.
    • Maintain detailed records of customer interactions, including inquiries, issues, and resolutions.
    • Follow up with customers to ensure satisfaction and that their issues are fully resolved.
    • Identify opportunities to improve customer experience and suggest process enhancements.
    • Collaborate with other departments (e.g., sales, technical support) to resolve customer concerns.
    • Stay up-to-date with product knowledge, company policies, and procedures to effectively assist customers.
    • Meet or exceed performance targets such as response times, customer satisfaction scores, and resolution times.

Keyskills :
customer careenglishcustomer service

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