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Customer Support Representative

0.00 to 4.00 Years   Navi Mumbai, Mumbai City   10 Jul, 2025
Tech Mahindra Ltd
Job LocationNavi Mumbai, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    About the Role: We are looking for enthusiastic and experienced Customer Service Representatives to deliver outstanding support to our clients and their customers. This role involves resolving customer queries, ensuring satisfaction, and maintaining high service standards.Eligibility Criteria:
    • Minimum educational qualification: Higher Secondary Certificate (HSC)
    • Graduates/Undergraduates with at least 6 months of international voice process experience
    • Maximum employment gap of 3 months (strictly enforced)
    • Freshers with excellent communication skills are also welcome to apply
    Shift Timings:
    • Flexible to work in UK (Afternoon), US (Night), or AUS (Early Morning) shifts
    • 24/7 rotational shifts (any 9 hours and 30 minutes)
    Salary:
    • Compensation will be finalized based on current/previous salary slips
    Selection Process:
    1. Typing Test: Minimum 30 WPM with 95% accuracy
    2. Interview Rounds: HR, VNA (Voice & Accent), and Operations
    Key Responsibilities:
    • Deliver exceptional customer support across all communication channels
    • Resolve customer queries promptly and effectively
    • Ensure a high level of customer satisfaction and retention
    • Meet or exceed assigned performance and quality targets
    • Work collaboratively with team members to achieve overall process goals

Keyskills :
voice processinternational call centercustomer supportcustomer service

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