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Customer Support Specialist

Fresher   Navi Mumbai, Mumbai CityMumbai City, Thane   24 Dec, 2025
Kapil Consultancy Recruitment Services Pvt Ltd
Job LocationNavi Mumbai, Mumbai CityMumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryInvestment Banking / Venture Capital / Private Equity
Functional AreaEquity ResearchSecurities Trading
EmploymentTypeFull-time

Job Description

    We have opening forCustomer Support Associate for Capital Market for Mumbai Kurla Location ,,PFB JD for your ref.Customer Support Executive / Team LeadExperience Required:Customer Support Executive: 0 - 2 yearsTeam Lead: 4 - 6 years (with team management experience)Key Skills & Requirements:Empathy: Understand and address customer concerns with patience and care.Product Knowledge: Deep understanding of our product/services to offer effective support.Problem-Solving: Quickly identify issues and provide timely resolutions.Project Management: Manage multiple tasks and customer accounts efficiently.Analytical Thinking: Use data and key metrics to drive decisions and demonstrate value.Team Management: (For Team Lead only) Proven experience in managing a team of 510 people.What Youll Do:Customer Onboarding: Guide new customers through the setup process to ensure a smooth and positive start.Customer Engagement: Maintain regular communication to understand client needs, address concerns, and share updates about new features and enhancements.Renewals & Retention: Proactively manage customer renewals, showcase product value, and reduce churn.Customer Advocacy & Feedback Loop: Represent the voice of the customer internally by sharing feedback with the product and marketing teams.Upselling & Cross-Selling: Identify and recommend suitable add-on features or services to maximize customer value.Metrics & Reporting: Track and report on key success metrics like CSAT, NPS, churn rate, and product usage to ensure a measurable impact on customer satisfaction.Issue Resolution: Resolve escalations quickly while maintaining strong, positive customer relationships.Ideal Candidate Profile:Strong interpersonal and communication skillsSelf-driven with a customer-first mindsetComfortable working in a fast-paced environment(For Team Leads) Experience mentoring and coaching a small teamInterested candidate please revert over mail or share your resume over whatsapphidden_emailhidden_mobile

Keyskills :
customer supportequity market

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