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Desktop support - Mumbai

2.00 to 5.00 Years   Navi Mumbai, Thane, Mumbai City   11 Jul, 2022
Job LocationNavi Mumbai, Thane, Mumbai City
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryIT - Software
Functional AreaNetworkingTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    A reputed MNC company is hiring Desktop support in MumbaiExp:2+ yearsLoc: MumbaiNP: Immediate to 15 daysJD:Good communication skills with Min of 3 to 4yrs of experience in Desktop Support RoleMust have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCRStrong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.Knowledge on SCCM, Antivirus, Encryption SoftwareProvides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.Must have worked in any IT ticketing tool and know about ticket priorities and SLAFocus on building good working relationships within the team and other Resolution GroupsRemain well versed in help desk policies, procedures, standards and documentationAll High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate TechnologyIF interested pls share ur updated cv with your detailsThanks & RegardsSucheta APeshr Serviceshidden_mobile

Keyskills :
troubleshootingdesktop administrationsccmantivirusdesktop supportservice deskitsmremote supportoutlook

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