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EUC Lead - Mumbai

7.00 to 12.00 Years   Navi Mumbai,Mumbai City, Thane   02 Dec, 2024
SVN SYSTECH INDIA PRIVATE LIMITED
Job LocationNavi Mumbai,Mumbai City, Thane
EducationNot Mentioned
SalaryRs 7 - 12 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Responsibility of / Expectations from the Role Manage and coordinate with the Service Desk, Field Support& Vendor for Uninterrupted IT Services.Handling team of EUC IT Support Single point of contact forVIP & Senior members.Preparing Daily , Weekly & Monthly Project Reports.Handling Audit & Compliance related to EUS Domain.Validate & Approve the daily BAU request like New/Replacement ofLaptop/Desktop, Printer/Scanner, repair maintenance chargeablecalls within TAT.ITIL/ITSM based ticketing tool Daily Review with Team.Preparing comparison along with technical specification and followup with Vendor for delivery of materialDaily Review with FM Team of End user support for VIP callsincluding all critical departments.Preparing Daily , Weekly & Monthly Project Reports.

Keyskills :
technical supportteam leading

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