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Hiring Customer Relationship Manager For ICICI Lombard CC - Vashi

0.00 to 4.00 Years   Navi Mumbai,Mumbai City, Thane   10 Oct, 2024
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationNavi Mumbai,Mumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hiring Customer Relationship Manager for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**
    • Designation: -Customer Relationship Manager
    • Role: -Handling inbound calls
    • Shift Timing:- Male: 7:00 AM TO 12:30 PM (Night Shifts) any 9.30 hrs shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.
    • Week-Off: - 5 Days working 2 days rotational off
    • Job Description:-
    1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.3. Understanding multiple products and processes.4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
    • Role & Responsibilities: -
    1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.4. Ability to understand and handle irate customers5. Smoothly operating telephone equipment, automatic dialling systems, and other telecommunications technologies and all applications.6. Ability to achieve stretched targets and able to manage the organization standards.7. Maintain Superior quality service by following organization standards
    • Skills Require: -
    1. Graduate Mandatory2. Good Communication in English5. Age: 20-30Interested candidates can share their resume onhidden_mobile@icicilombard.comor WhatsApp on hidden_mobileRegards,Ankita Soni/HR/ICICILOMBARD/VASHI

Keyskills :
customer service representativescustomer carecustomer supportcustomer servicecustomer relationshipinbound

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