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Interesting Opportunity AVP - Service Operations Lead

5.00 to 9.00 Years   Navi Mumbai   08 Feb, 2024
Dotflick Solutions
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role: Service Operations Lead (AVP)WFH and WFODepartment: Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsJob DescriptionTechnology Operations is responsible for the technical infrastructure required to supply IT services to the bank. Work includes: Overseeing strategy, design, development, and deployment of IT solutions Improving or developing new products, components, equipment, systems, technologies, or processes Ensuring that research and design methodologies meet established scientific and engineering standards Assisting with formulating business plans and budgets for product development Analysing quality/safety test results to ensure compliance with internal and external standards Keeping abreast of new developments in the industry and translating those developments into new and viable options for the organization and clients Organising technical presentations to clients and/or industry groups Monitoring product. development outcomes to ensure technical, functional, cost, and timing targets are met May be responsible for managing product regulatory approval processYour Key Responsibilities Management of support activities for service operations, such as troubleshooting and solving incidents and problems service delivery Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents Ensure analysts are using the correct troubleshooting methods and processes Assistance in managing relationships with involved business partners Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues Overview of areas that need monitoring, reporting and improvement Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary Experience with multiple technology stacks (Unix, PLSQL, JAVA etc.) Working knowledge of standard tools (Service-Now, Confluence, JIRA) ITIL & GCP qualified desirableYour Skills And Experience Prior experience in defining, developing, implementing Automic (UC4) workload processing according to requirements, Batch processing and related tasks. Ability to reverse engineer processes and systems when necessary. Familiar with UNIX, Shell & Perl scripting, and command line environments. Familiar with documentation in tools like JIRA, Confluence and ServiceNow. Prior working involving use of ITIL standards and procedures, naming conventions, client concept, alarming concept, scripting, centralized includes. Proficiency in ETLF tool (Informatica) and SAP (good to have) Proficiency in SQL for data querying and manipulation (good to have)Expected Tasks To Perform Implement new tasks and workflows as per Customer requirement (scheduling, monitoring, and alarming). Automate and optimize existing processes to improve efficiency and reliability. Proven prior ability to plan and analyze workflow and processes to troubleshoot issues and for performance improvement. Handle deployments and releases of new features and updates. Analyze and classify errors to ensure timely resolution. Manage incidents and contribute to root cause analysis. Document processes, configurations, and solutions for future reference and knowledge sharing.(ref:iimjobs.com,

Keyskills :
UnixPLSQLJAVAServiceNowConfluenceJIRAITILGCPShell scriptingPerl scriptingSAPSQLAutomic UC4

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