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International Voice Process

1.00 to 10.00 Years   Navi Mumbai, Mumbai CityMumbai City, Thane   20 Feb, 2026
Wehire Talent Solutions
Job LocationNavi Mumbai, Mumbai CityMumbai City, Thane
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Location: Mumbai Malad & Thane Shift: Rotational (including night & midnight shifts) Work Mode: Work from Office Salary: Up to 7.2 LPASend your CV to hidden_emailWhy Join This is your opportunity to be part of a dynamic, performance-driven customer engagement team offering:
    • Attractive salary package up to 7.2 LPA
    • Structured career growth across BPOZ, BPO1, BPO2 & BPO3 grades
    • Fast-track interview process for eligible candidates
    • International exposure and professional work environment
    • Continuous learning, feedback, and growth opportunities
    If you are confident, customer-focused, and ready to work in a fast-paced setup, this role can be your next big career move.Role OverviewAs a Customer Service Associate, you will handle voice-based customer interactions, ensuring clear communication, efficient problem resolution, and exceptional service delivery. You will be responsible for meeting productivity and quality benchmarks while maintaining professionalism in every interaction.This is a target-driven role where efficiency, empathy, and strong communication skills are key to success.Key Responsibilities
    • Handle customer calls with high efficiency and minimal idle time
    • Achieve Service Level Agreements (SLAs) and productivity targets
    • Deliver outstanding customer experience
    • Maintain quality and performance metrics
    • Adapt to process updates and system changes
    • Implement feedback for continuous improvement
    • Represent the brand with professionalism and positivity
    Eligibility CriteriaGraduates:
    • 112 years of relevant contact center experience
    HSC (12th Pass):
    • 18 months10 years of relevant contact center experience
    Excellent verbal communication skills (C1 Voice preferred) Open to rotational, night, and weekend shifts Prior voice experience preferredWork Structure
    • 9 hours productive shift (voice-based role)
    • Rotational shifts with staggered weekly offs
    • Open to 6-day working if required
    Interview Process
    1. HR Round
    2. Voice & Accent Assessment
    3. Operations Round
    Fast-Track Hiring
    • Graduates with 12 months experience Direct to Operations Round
    • HSC/Undergraduate with 1824 months experience Direct to Operations Round
    If you have strong communication skills and a performance-driven mindset, this opportunity offers stability, growth, and competitive earnings.

Keyskills :
problem solvingtime managementcommunication skillscustomer serviceinternational bpointerpersonal skills

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