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Production Support Executive

2.00 to 5.00 Years   Navi Mumbai   06 Dec, 2023
SBI Life Insurance Company Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaSite Engineering / Project ManagementIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Role Production SupportPosition:Senior Associate (M8)Job Location: Seawoods (New Mumbai).Experience Required:2 Years.Key Responsibilities
    • Ensure 100 % Uptime of assigned applications
    • Resolution of any issues raised by Users
    • Effectively communicate issues and status updates to senior management and development team
    • Get corrective actions done on issues highlighted by users
    • Providing solution for technical issue escalation and priorities technical issue resolution
    • Develop and maintain technical support documentation
    • Follow up for any permanent fixes to ensure smooth functionality
    • Any other related production support activity.
    • Competencies
      • Basic knowledge of life insurance concepts
      • Working Knowledge of PL/SQL
      • Should have some understanding of web services, Database connectivity etc to be able to identify issue area when needed
      • Should have analytical abilities to analyze issues and provide ideas for resolution / work around.
      • Should be flexible to work extended hours whenever required.
    • Key Interactions
      • Lead Production Support
      • Department users
      • Other integrated systems
      • Development team

Keyskills :
database consultingtechnical documentationproduction supporttechnical supportweb services

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