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Senior Customer Service Representative (Navi Mumbai)

1.00 to 10.00 Years Navi Mumbai 09 Sep, 2026

Job Location	Navi Mumbai
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job Title: International Customer Support (HR Backend support) Duration: Contract to hire depending on project need (6 months initially and may extend) Location: Bangalore, Pune, Mumbai Working Hours : Shift will be in any of United States of America time zones Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall, Purpose of Job: Provide high quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement: Ability to demonstrate an effective use of customer serv .

Keyskills :
Customer ServiceInbound CallsCommunication SkillsHR SupportEmailsChatsRecruitment SupportNavigational SupportOutbound Calls

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