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Senior Manager-Operations

Fresher   Navi Mumbai   21 Aug, 2025
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Designation / Role -Senior Manager - OperationsStakeholder Management -Quality team, Training team & LeadershipRole ObjectiveMange a team of approximately 15 - 20 CREsEnsures 100% CREs exceed their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)Provides consistent, balanced and timely performance feedback on CSEs performanceCoach, develop and engage the CREs to increase their abilities while enhancing their own careersSkills RequiredExcellent Communication Skills in English & HindiPeople managementProject managementStakeholder managementAnalytical abilityCompetencies RequiredTarget & sales number-orientedPeople managerAggressive towards salesDrive sales under pressureProvides continuous learning and feedback sharing to improve sales scoreRequired Qualification / Experience-Full Time Graduate / Postgraduate4 to 7 yrs. of relevant experience in BFSI industry(preferred)Call-center experience in GI industry will be an added advantageMinimum 3 Years of experience as a team LeaderHR Contact No: hidden_mobile

Keyskills :
analytical abilitypeople management

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