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Senior Operations Manager || International BPO

1.00 to 10.00 Years   Navi Mumbai   20 Jul, 2026
Venture Quest
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Description Senior Operations Manager (International BPO)PositionSenior Operations Manager International BPOExperienceMinimum 56 years of experience in an International BPO.Must have worked as a Senior Operations Manager on paper.Minimum 2 years in the designation of Senior Operations Manager is mandatory.Key ResponsibilitiesManage and oversee end-to-end operations for international voice/chat processes.Drive operational excellence while ensuring achievement of business KPIs.Monitor and improve key metrics including:AttritionShrinkageService Levels (SLA)Productivity & QualityLead, mentor, and develop operations teams to achieve performance goals.Collaborate with internal stakeholders to improve customer experience and operational efficiency.Ensure process compliance and continuous improvement initiatives.Required SkillsStrong operational knowledge of International BPO.Experience managing Voice and/or Chat processes.Excellent leadership and people management skills.Strong analytical and decision-making abilities.Excellent communication and stakeholder management skills.Comfortable working in 247 rotational shifts.CompensationCTC: 25 LPA (2025% hike based on current CTC and experience).EligibilityOnly Diversity Profiles will be considered.Preferred CandidateImmediate joiners or candidates serving a short notice period will be preferred.Proven track record of handling large teams and driving operational performance.POC :- Mayank Dev hidden_mobileCompensation: Up to 2,500,000.00 per yearWork Location: In person Job Description Senior Operations Manager (International BPO)PositionSenior Operations Manager International BPOExperienceMinimum 56 years of experience in an International BPO.Must have worked as a Senior Operations Manager on paper.Minimum 2 years in the designation of Senior Operations Manager is mandatory.Key ResponsibilitiesManage and oversee end-to-end operations for international voice/chat processes.Drive operational excellence while ensuring achievement of business KPIs.Monitor and improve key metrics including:AttritionShrinkageService Levels (SLA)Productivity & QualityLead, mentor, and develop operations teams to achieve performance goals.Collaborate with internal stakeholders to improve customer experience and operational efficiency.Ensure process compliance and continuous improvement initiatives.Required SkillsStrong operational knowledge of International BPO.Experience managing Voice and/or Chat processes.Excellent leadership and people management skills.Strong analytical and decision-making abilities.Excellent communication and stakeholder management skills.Comfortable working in 247 rotational shifts.CompensationCTC: 25 LPA (2025% hike based on current CTC and experience).EligibilityOnly Diversity Profiles will be considered.Preferred CandidateImmediate joiners or candidates serving a short notice period will be preferred.Proven track record of handling large teams and driving operational performance.POC :- Mayank Dev hidden_mobileCompensation: Up to 2,500,000.00 per yearWork Location: In person

Keyskills :
International BPOOperations ManagementProcess ComplianceStakeholder ManagementLeadershipPeople ManagementAnalytical SkillsCommunication Skills

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