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Sr. Manager - Customer Relation Team CRT

8.00 to 13.00 Years   Navi Mumbai   10 Oct, 2024
RightMatch HR Services Pvt Ltd
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Company- General Insurance Co.Role - Sr. Manager- CRT ( Customer Relation Team )Location - Navi MumbaiWork Days- 5Experience- Minimum of 8 years and least 3-5 years as a Team Leader in a domestic/international BPOKey Responsibilities
    • Providing quality and efficient customer service to customers through daily management of a team of up to 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving.
    • Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives.
    • Monitor resource utilization & performance.
    Job Role:
    • Team Supervision and Performance Management: Regularly provide feedback, conduct performance reviews, and handle complex conflict situations with customers or employees.
    • Process Improvement and Coordination: coordinating with other teams, implementing engagement programs, and managing training, staffing, and scheduling issues.
    • Requirement Analysis and Documentation: Business Requirement Documents (BRD), Functional Requirement Documents (FRD), or Minor Development Documents (MDD)
    • Stakeholder Liaison and Communication: Work closely with operational, legal, and technology teams to ensure a common understanding of requirements and priorities.
    • Analytical Skills and Technical Proficiency: Utilize strong analytical and problem-solving skills with proficiency in Microsoft Office tools, including Excel macros. Maintain version control of requirement documents and ensure adherence to business continuity planning.

Keyskills :
customer careteam leading

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