Tamil Customer Service - ICICI Lombard @ Vashi

Job Description

Looking for Tamil Customer Service Specialist - Vashi Location
• Role: -Handling inbound calls (Customer Service) - Linguistic Process
• Shift Timing:-Male: 7:00 AM TO 12:30 PM (Night Shifts) any 9.30 hrs shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.
• Week-Off: -5 Days working 2 days rotational off
• Job Description:-
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.3. Understanding multiple products and processes.4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
• Skills Require: -
1. Graduate Mandatory2. Good Communication in English & Tamil. Hindi able to speak & write3. Age: 20-32Interested candidate can contact on below mention contact details -Ankita Soni - hidden_mobile / hidden_emailRegards,Human Resource

Keyskills :
inboundphone bankingvoice processcustomer supportcustomer carecustomer servicetamiltelesalescustomer relationship