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Team Leader

1.00 to 6.00 Years   Navi Mumbai,Mumbai City, Thane   06 Nov, 2024
Conneqt Business Solutions Limited
Job LocationNavi Mumbai,Mumbai City, Thane
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales Support / MISSales / BD
EmploymentTypeFull-time

Job Description

    **Job Title:** Team Leader BPO **Location:** [Location] **Reports To:** Operations Manager### **Job Summary:** We are seeking an experienced and dynamic Team Leader to manage a team within our BPO. The role involves overseeing team performance, driving productivity, coaching agents, and ensuring high-quality customer service.### **Key Responsibilities:**- **Team Supervision:** Lead and manage a team of [X] agents, ensuring performance targets are met.- **Coaching & Development:** Provide ongoing training, feedback, and mentorship to improve agent performance.- **Operational Management:** Ensure smooth daily operations, handle escalations, and resolve customer issues.- **Performance Monitoring:** Track team performance, generate reports, and provide insights for improvements.- **Customer Service Excellence:** Ensure agents deliver exceptional service and resolve customer complaints.- **Process Compliance:** Maintain adherence to company policies, procedures, and quality standards.### **Qualifications:**- 3 years in BPO, with 1-2 years in a leadership role.- Strong leadership, communication, and problem-solving skills.- Proficient in MS Office and BPO systems.- Bachelors degree (preferred).### **Personal Attributes:**- Motivated, team-oriented, and calm under pressure.- Customer-focused with strong service orientation.

Keyskills :
salessales processbpo

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