hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Leader

1.00 to 3.00 Years   Navi Mumbai,Mumbai City, Thane   08 Mar, 2025
FAST AND DIRECT SERVICES
Job LocationNavi Mumbai,Mumbai City, Thane
EducationNot Mentioned
SalaryRs 2.5 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    • EducationMandatory: Graduates from any stream or Global Equivalent degreeDesirable: NAExperience
      • Minimum 2-year experience as a Team Leader in International voice process
      • Minimum of 5 year of work experience in an International Voice Program from premium contact centers
      Technical Competencies: (Job related)
      • Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc
      • Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools
      • Should be aware of Ecommerce industry and should have used it in daily professional life
      • Usage Experience of E Wallets like (Paytm / Momikwik / PhonePE) and have functional knowledge of the product.
      Soft Skills: Ensures adherence to contractual SLAs and manages the overall workflow within the team Analyses existing work practices (system and procedural) identifies and implements changes in areas of improvement. Maintains Customer Centricity at all times in managing queues, resolving issues & queries. Handles all team issues, (e.g. People Management, Conflict Resolution and Administrative). Is responsible for ensuring Quality Controls and Checks are being carried out effectively Focuses on all around development of SMEs and team members (Mentoring & Grooming) along with performance management Facilitates liaison with clients to resolve issues and bridge Knowledge Gaps Conducts regular feedback sessions with Team Members. Is responsible for carrying out appraisals of Team Members Ensures Process Improvement activities are carried out on an ongoing basis and on time Management & communication of system issues/outages to stakeholders Change request management and follow up till closureOthers Adherence to company policies, rules and regulations To follow quality processes thoroughly using checklist standards
      • Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives
      • Champion Hexaware culture by role modeling behaviors
      • Create a work environment that nurtures and supports diversity and has an inclusive work culture
      • Ensure productive work relationships are established with all relevant internal functions
      • Ensure data confidentiality, integrity and protection of companys intellectual property
      Responsible for complying with all QMS and ISMS Policies and procedures Mandatory:
      • Experience in a BFSI account is mandatory
      • Should express excellent leadership qualities and spearhead the team
      • Excellent English verbal communication skills enabling client expectation management
      • Should be ready to work in flexible shifts, Rotating Day and Night with 6 days working,
      Desirable: Leadership / People Management skills Strong problem solving skills Good communication skills (verbal & written English) High level of initiative Analytical and Investigation skills Ability to organize and prioritize work Coaching skills

Keyskills :
bpobpo operationsteam

APPLY NOW

Team Leader Related Jobs

© 2019 Hireejobs All Rights Reserved