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Team Leader - Quality Analyst

3.00 to 8.00 Years Navi Mumbai 04 Jan, 2024

Job Location	Navi Mumbai
Education	Not Mentioned
Salary	Rs 4.0 - 8 Lakh/Yr
Industry	NBFC ( Non Banking Financial Services )
Functional Area	Operations Management / Process Analysis
EmploymentType	Full-time

Job Description

QUALITY ANALYST TEAM LEADER JOB DESCRIPTIONROLES & RESPONSIBILITIES:- Participates in design of call monitoring formats and quality standards.- Provide actionable data for agent improvement.- Coordinates and facilitates call calibration sessions for internal as well as external.- Monitoring calls of QAS && providing them feedback on timely basis.- Prepares and analyses quality reports for management staff review.- Suggests training needs and developments.- Handling quality related escalations && taking action against the same on timely basis.- Contribute for the initial hiring and selecting process.- Coach and guide team to think proactively and encourage them to improve on process and productivity.LOCATION:Navi Mumbai - MahapeEXPERIENCE:3 - 6 yearsDESIRED CANDIDATE PROFILE:- At least 1 years team handling experience as Quality team leader- Candidate must be graduate- Excellent oral, written and interpersonal communication skills- Exceptional listening and analytical skills- Intermediate level of knowledge / expertise with PC (MS Word & MS Excel)

Keyskills :
call auditquality auditcall qualitycall calibrationquality controlqualityleaderteam

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Team Leader - Quality Analyst

Job Description

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