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Asst.Mgr - Customer Support (Supply Chain / Order management) - Navi Mumbai (Vashi)

6.00 to 7.00 Years Navi Mumbai (Maharashtra) 18 May, 2025

Job Location	Navi Mumbai (Maharashtra)
Education	MBA/ PGDMBE/ B.Tech (Engineering)
Salary	As per Industry Standards
Industry	Consulting Services
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Position: Asst. Mgr - Customer Support (Supply Chain / Order Management)Location: Navi Mumbai (Vashi)Opening: 1 Nos.Job ID: 108063Employment Type: Full TimeWork Experience: 6.0 Year(s) To 7.0 Year(s)CTC Salary: 7.00 LPA TO 8.00 LPAFunction: ITES / BPO / KPO / Customer Service / OperationsIndustry: Industrial Products/Equipment/Machinery/Projects & EnggQualification: Any - Any GraduationPosted On: 15th May, 2025: Key Responsibilities:

Good in Excel Analysis
Considerable customer handling experience from order booking to cash.
Customer order processing/contract review, study the order; any discrepancy in order (related to payment terms, price, or inco) communicated back to Sales and/or customer for amendments.
Get the order loaded in system on time
Place indent or initiate requirements for PO Placement with Vendor (in EBM PO is placed by EXIM; OP does only requests a PO by way of raising Indent)
ERP experience (preferably SAP)
Material pull-in and push-out in case of prepone or postponement by customer, total material planning.
Strong communication with customer
Invoicing & GST Knowledge
Payment follow up
Co-ordination with Plant and suppliers, Cross functional teams, finance, etc.
MIS report maintenance
Inventory planning (right material at right time)
Customer forecast analysis, historical sales comparison and material planning
Experience in leading a small team
Team building, Coaching, Achieving KPIs, Time to Market, Stock days on hand
Handling customer escalations, meeting timelines, and attending meetings.
Experience in international markets/customers and/or international meetings is better
SAP knowledge is better
MBA is fine. BE is preferred for technical knowhow not compulsory.
Experience in Incoterms/commercial terms.

Candidate Profile:

Gender: Male
Working Days: 5 Days
Right Positive Attitude
Ability to cope up with tension and pressure situation
Tactful at critical delivery pending situations
Communicative to customer on Time
Business Acumen
Good knowledge of Tax will be added advantage
Basic knowledge of Logistics will be additional advantage
Team management
Work involvement
We need to check whether they have a good amount of experience in customer handling (direct, through mail, phone, etc.), not just SAP.

Key Skills:

Back Office Operation
Customer Support

Company ProfileThe Organization has been present in the country for over 25 years, with two world-class production facilities in Chennai and regional sales offices, warehouses in major metro cities. As a fully owned subsidiary with around 300 employees, they deliver customized, sustainable, intelligent solutions that optimally support customers across businesses. They design fan blades, fan impellers, and air duct housings with the specific application in mind so that fans have an optimal aerodynamic shape.

Keyskills :
excel analysis customer order processing erp (sap) inventory planning team management gst mis stock tax invoicing finance

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