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| Job Location | Navi Mumbai (Maharashtra) |
| Education | Any Graduate |
| Salary | As per Industry Standards |
| Industry | CRM/CallCentres/BPO/ITES/Med.Trans |
| Functional Area | HR/PM/IR/Training |
| EmploymentType | Full-time |
About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world.What We Offer:At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.So what does a Quality Manager really do Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for quality are met consistently. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for quality.Imagine yourself going to work with one thing on your mind: you are responsible for your programs achievement of performance objectives, ensuring consistency and quality in all customer interactions. As you tackle new tasks for the day, you know that it will lead to one thing: raising the bar for our quality operations to produce ridiculously impressive outcomes. As a Quality Manager, you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You must be highly motivated by the opportunity to effect change and bring these plans to fruition.So do you have what it takes to become a Quality ManagerRequirements:
Keyskills :
quality management analytical skillscommunication skillsperformance data analysis process improvement hr workforce presentation skillsprocessing