Customer Care Executive

Job Description

Hiring for Voice Process Location- DELHI NCR(GURGAON/NOIDA) & CHANDIGARH(MOHALI) Customer Support Executive Responsibilities:
• Managing a team of representatives Offering Customer Support
• Overseeing the Customer Service Process
• Resolving customer complaints brought to your Attention
• Creating policies and procedures
• Planning the training and standardization of service delivery
• Conducting customer satisfaction surveys to understand what areas of the companys services need improvements
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• Curating streamlined email and social media communication mediums for offers, updates and much more
• Dealing with customer issues and churning out an easy-to-follow solution
• Managing payment and delivery of customer orders
• Helping customers choose the right product for their requirements and budget
• Handling customer concerns and complaints in a timely manner
• Informing customers of upcoming promotions or deals
• Establishing a positive rapport with all clients and customers in person or via phone
• Forming reports based on customer satisfaction statistics and helping their team to develop new skills
• Fixing appointments based on the availability of customers and clients
• Interacting with customers to ensure they have a desirable and shareable experience
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Keyskills :
technical supportsalesinternational call centerbpodomestic bpoupsellingvoice processtechnical salestravel process